Frequently Asked Questions
Everything you need to know about our gourmet selections and delivery.
How do you ensure the freshness of perishable items?
We use temperature-controlled packaging and specialized cooling packs for all perishable goods. Our logistics partners prioritize these shipments to ensure your food arrives in peak condition.
What is the estimated delivery time for my order?
Most orders are processed within 24 hours. Depending on your location, standard shipping takes 2-4 business days, while express options are available for overnight delivery.
Do you offer international shipping for food products?
Currently, we only ship within the continental United States to comply with international food safety regulations and to guarantee the quality of our products upon arrival.
What is your return policy for food items?
Due to the nature of food products, we cannot accept returns. However, if your order is damaged or incorrect, please contact our support team within 48 hours for a full refund or replacement.
Are there options for customers with specific dietary restrictions?
Yes, Shop Cento offers a variety of gluten-free, vegan, and organic products. You can use our website filters to browse collections tailored to your specific dietary needs.
How can I track my shipment?
Once your order is dispatched, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.